WHAT IS STEERING?
After an auto accident, an insurance company may try to direct or “steer” you toward a specific repair company that they are contracted with. Insurance companies often partner with repair shops for their own interests at your expense. In this arrangement, the repair company saves the insurance provider money by cutting corners on their repairs. In return, the insurance company drives auto body shop customers to their repair shops. This immoral, but unfortunately all too common, practice is known as steering.