FAQ

Best Body Shop FAQ in Wichita, Kansas

  • What does my insurance company mean when they say preferred, selected or direct repair program?

    This means that a body shop (or collision repair facility) has agreed to sign a contract with an insurance company. This contract guarantees a select amount of work is done for the insurance company in exchange for concessions on how the shop repairs your vehicle.

  • What is steering?

    Steering is when an insurance company tries to direct you to one of their preferred shops. This is done to help increase profits back to the insurance company.

  • Do you work for me or the insurance company?

    We work for you! The insurance company simply reimburses the cost of the repairs that are covered by your policy.

  • Where are you located?

    We are on the south side frontage road of Kellogg between Maize Rd and 111th St. Look for us across Kellogg from the Cotillion, just west of Horton’s furniture.

  • What are your hours of operation?

    We are available 24 hours a day and 365 days a year by phone. You can call or text us directly at any time. Our normal office hours are Monday - Friday from 7 am to 7 pm, Saturdays and Sundays by appointment only.

  • What insurance companies do you work with?

    We work with any and all insurance companies entirely on your behalf.

  • Where do I start?

    Give us a call or stop by the shop to get the repair process started. We would love the opportunity to be able to walk you through the repair process and make it as smooth as possible.

  • Are you open on weekends?

    Yes, only by appointment.

  • Do you offer your customers a lifetime warranty on their repairs?

    Yes, we do! Our customers and their vehicles are always our top priority, and we stand behind our work, so we do offer a lifetime warranty on our repairs.

  • How long after my car is painted can I wash it?

    You can wash your car immediately after it is painted. We make sure your newly painted vehicle is ready to go and every car that comes through our shop is detailed for free.

  • Do you sell t-shirts?

    Yes, we do! They are available for sale in our main office and also through our store on our Facebook page. https://www.facebook.com/BESTBODYSHOPINWICHITA/

  • Is there a difference between aftermarket parts and OEM parts?

    Absolutely! There is a reason why after-market parts are substantially cheaper than OEM parts.

  • What is a RABID FAN?

    Our rabid fans are our loyal customers, satisfied clients who are excited about the work we do. We are not under contract with any insurance companies, which means we do not rely on them referring work over to us. We do repairs the right way and the safe way. We solely rely on feedback and word-of-mouth from our Rabid Fans.

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Always Honest Auto Work

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